Refund policy
Our 30-Day Return Promise
We want you to love what you ordered. If something is not quite right, you have 30 days from the delivery date to return it. To be eligible, items should be unused and unworn, with original tags and packaging intact.
Countries covered by this policy
This return and refund policy applies to orders delivered to:
- Australia
- Bulgaria
- Czechia
- France
- Germany
- Hungary
- Italy
- Netherlands
- Romania
- Spain
- Switzerland
- United Kingdom
- United States
Fast, Reliable Refunds
Once your return arrives and passes a quick inspection, we process your refund to the original payment method within 10 business days.
For change-of-mind returns, you cover the cost of return shipping. If a return was caused by us — a damaged or incorrect item — we take care of it.
Damaged or Incorrect Items?
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery at support@kovosis.co with your order number and photos. We will make it right with a replacement or refund.
How to Start a Return
Email support@kovosis.co with your name, order number, and the item you would like to return. We will send return instructions.
EU/UK Right of Withdrawal
Consumers in the European Union and United Kingdom retain their statutory 14-day right of withdrawal. This right is in addition to our 30-day return window. Return shipping costs and statutory exceptions apply as described by law.
Our Business Information
Store: Kovosis. Business address: 27925 Beautyview Ln Lot 4, Gravois Mills, MO 65037, United States. Warehouse address: 33 Eoropie, Eoropie, Isle of Lewis, HS2 0XH, United Kingdom. Email: support@kovosis.co. Website: www.kovosis.co.